FAQ

How fast will my Urban Upward shoes arrive? We offer three reliable, secure shipping tiers across the United States to deliver your new favorite pairs exactly on schedule:

  • Express Shipping: $20 (3-6 business days) – For when you need that flawless pair perfectly ready for an upcoming interview, business trip, or weekend event.

  • Standard Shipping: $10 (7-14 business days)

  • Free Standard Shipping: $0 (7-14 business days) – Automatically applied to qualifying orders at checkout.

When will my order ship? Every single pair undergoes a strict final craftsmanship, finish, and structural inspection within 1-2 business days before being securely boxed. You will receive an automated email confirmation with a tracking link the moment your package is in transit.

Do you ship to P.O. Boxes and Military Addresses? Yes! We proudly ship to all valid residential, business, P.O. Boxes, and military (APO/FPO) addresses within the United States.

SIZING, FIT & CARE

How do I find my perfect Urban Upward size? A powerful stride begins with a perfect fit. Please consult our Comprehensive Size Guide [Link] available on every product page, featuring exact foot length measurements in inches. Our collection is engineered to standard US men's sizing. If you have wider feet or fluctuate between half-sizes, we generally recommend "sizing up" half a size for our leather dress shoes/boots, or sticking to your true size for casual city sneakers.

How should I maintain my shoes? To keep your pairs looking box-fresh and performing at their peak:

  • For Premium & Full-Grain Leathers: Wipe away surface dirt with a soft, slightly damp cloth. Apply a high-quality leather conditioner seasonally to keep the leather supple.

  • For Tech-Mesh & Sneakers: Spot clean with cold water and a soft brush using a mild fabric cleaner. Air dry completely away from direct heat.

RETURNS & REPLACEMENTS

What is your return policy? We want you to feel invincible in your new footwear. If a pair isn’t the absolute perfect fit for your lifestyle, we accept returns of unworn shoes in their original, completely undamaged shoebox and packaging within 30 days of delivery. (Note: To keep the outsoles perfectly pristine and eligible for return, please only try your new shoes on a carpeted or clean indoor surface!)